BUSI 311 Quiz 1,2,3

BUSI 311 Quiz 1: An Overview of Healthcare Administration

1. Dashboards are:
2. An organization’s mission is defined as its:
3. As compared to senior managers, lower-level managers have:
4. Health care policy is:
5. Which of the following leadership development activities addresses learning and personal growth of aspiring leaders as assisted by senior managers?
6. Research on leadership development programs shows that leadership development programs achieve all of the following EXCEPT:
7. Employment of medical and health services managers is expected to change by what percent between 2012 and 2022?
8. Standards of behavior are defined as:
9. This competency involves the ability to critically analyze and solve complex problems:
10. The internal domain of health care management includes which of the following?
11. The most commonly used organizational structure is:
12. This function refers to the setting of reporting and responsibility relationships within a manager’s unit:
13. Organizational culture is best known as:
14. Effective change management requires that managers:
15. Succession planning is:

BUSI 311 Quiz 2: Leadership, Management, and Motivation

1. Which is a new trend for health care governance?
2. Choose which is NOT one of the competing values under “Master Leadership”:
3. Which is considered a key barrier rather than a challenge for health care leadership?
4. Which leadership theory correctly matches the stated leadership focus?
5. Which is a leadership development rather than a leader development?
6. Which model of leadership supports finding meaning?
7. Which new initiative needs a health care leader’s active engagement since it involves the understanding that the distribution of health outcomes within a specific population will be used to measure a health care organization’s success and determine its reimbursement?
8. Intrinsic rewards include which of the following?
9. Scientific management involves all of the following EXCEPT:
10. By definition, employee engagement encompasses which of the following dimensions?
11. All of the following are considered to be types of extrinsic rewards EXCEPT:
12. The need for affiliation is characteristic of which theory of motivation:
13. Of the following, which is NOT considered to be a good motivational strategy?
14. Between 2012–2022, total employment in the U.S. is expected to increase:
15. Which of the following best characterizes the benefits of a growth mindset?
16. Which of the following statements best describes how individuals perceive information?
17. A manager reports that she makes the right hiring decision 90% of the time. This is an example of
18. Kelly thinks a manager should be a coach to his/her employees. This is an example of a(n) ________ schema.
19. Which of the following best describes how our automatic thinking processes affect our deliberate thinking processes?
20. Which of the following would you expect in a supervisor with a fixed mindset about employees?
21. In decision-making, ______ bias refers to the tendency to notice information that agrees with what we know.
22. When we cognitively evaluate new information, we __________________________ it to group new concepts with similar concepts or knowledge.
23. A “thinking” manager could best address information misperceptions by:
24. We integrate new information by:
25. Which of the following has not been shown to affect a physician’s perceived liking for a patient?
26. ____ guide the interpretation of information by selectively focusing attention and organizing our understanding.
27. Which of the following is a weakness of deliberate thinking processes?
28. Which of the following statements about social categorization is incorrect?
29. An emergency department planning team was asked whether more suicides or more homicides occurred in the city. Team members did a quick mental check of instances of each they saw come into the ED. This is an example of using the ________________ heuristic.
30. Which of the following is an important organizational behavior issue for health care managers?

BUSI 311 Quiz 3: Strategic Planning and Quality of Care

1. Ideally, who should provide input in the development of the strategic plan?
2. What is the role of the manager in the strategic planning process?
3. Which of the following is not a potential barrier to successful execution of a strategic plan?
4. Why is the development of tactical plans important?
5. The definition of quality provided by the Institute of Medicine is the most widely accepted definition of health care quality. Which of the following are NOT parts of the definition?
6. During the early 1980s, the Hospital Corporation of American (HCA) created the most commonly used quality improvement framework in the health care industry; it is called the:
7. Whatever the quality improvement approach, what key concept(s) is/are common between each approach?
8. A “health service [that has] risks [that] outweigh its benefits” is the definition of which of the following terms?
9. Which of the nine Baldrige Award criteria ties impacts on and ties together all of the other criteria?
10. “The Dartmouth Atlas of Health Care” documents what aspect of health care?
11. The Institute of Medicine publication entitled “To Err is Human” reported that between _______ and ______ people die each year from medical errors.
12. Avedis Donabedian defined health care quality as having which of the following components?
13. What do the four letters in the PDCA Model represent?
14. Who introduced the concepts underlying Statistical Process Control?
15. Which of the following is not included in the definition of Continuous Process Improvement (CQI)?
16. Good measurement requires all of the following except:
17. The term “effectiveness of clinical care” can be addressed with which of the following questions?
18. The “failure to provide a service whose benefit is greater than its risk” is the definition of which of the following terms?
19. employs a structured process called DMAIC, which stands for Define, Measure, Analyze, Improve, and Control.
20. Which aspect of quality does CQI focus upon to improve quality?
21. Flowcharting is a quality improvement technique used for:
22. Which of the following quality improvement techniques helps to identify and organize the possible cause for a problem in a structured format?
23. The Baldrige Award features nine criteria arranged in a structure- process-outcome framework. Which of the following is NOT a structural aspect of quality in the Baldrige Award criteria?
24. Statistical Process Control focuses on controlling:
25. Within the FOCUS-PDCA model, the letter U represents:
26. “To Err is Human” examined the high rate of medical errors in U.S. hospitals; such errors are due to which of the following?
27. “The right service is provided badly and an avoidable complication reduces the benefit the patient receives” is the definition of which of the following terms?